Skip to main navigation.

Single-phase service guidelines

Single Phase Service Guidelines
(New House Construction)

1. Contact our marketing department to obtain a heating and cooling load code form. You can pick up a code form application at any of our area offices.

Please Note: Allow 5 to 7 business days for turn around, due to workload.

2. Contact your county building department to apply for a building permit.
    Holmes County .850.547.1110
    Okaloosa County 850.689.5080 or 850.651.7180
    Santa Rosa County 850.981.7000
    Walton County 850.892.8160 or 850.267.2084

3. Apply for new service at one of our local offices.  A deposit may be required and you will need to provide the county building permit number, good driving directions and a contact phone number. Click on the link below to access the application.
* Online Residential Service Application
* Residential Service Application (PDF)
4. The engineering representative for your area will be issued a project ID number for your job after you apply for service. If you need to talk to or meet with the engineering representative, make a note on your application.

Please note: Because of workload, it may take 2 to 3 working days before you are contacted by the engineering representative.

(If you don't need temporary power to construct your house, skip to #8)

5. If needed, the engineering representative will spot the location of your temporary pole. Depending on the location and distance from existing power lines, primary (high voltage) lines may need to be built first. Easements and aid to construction cost may be required.

6. Temporary poles will need to be inspected by the county. When your temp pole is in place, call the county and have them inspect it. The county will notify CHELCO when it passes inspection.

7.  Our service crews will hook up the temporary pole.

Please Note: This may be 2 or 3 working days after the inspection is received.
8.  Let us know immediately when the meter base is installed and ready for permanent service. If your service is underground, the 3" schedule 80 riser pipe must be installed from the meter base past the footer to 30" below final grade. (Reference photo to the right and Service Entrance Diagram) Please let us know as soon as possible, so the service can be dug and ready before you get your final inspection.

9.  The engineering representative will return to the job site and prepare your project for the crews. If any easements or aid to construction costs are needed, you will be notified.

White flags will be placed in the path of the underground wire. Please make sure the path is clear of anything that could prevent our crews from being able to dig. We need a path at least 8 feet wide.

Please Note: This may be 2 or 3 working days after you call in your meter base.

Sample of a 200 AMP Underground Service

10. Our crews will install or dig in your service.

Please Note: If your service is OVERHEAD, this may be 2 or 3 working days after the engineering representative releases the job.

Please Note: If your service UNDERGROUND, this may be 5 to 7 working days, and possibly more, weather permitting.

11. Request your final inspection from the county. The county will notify CHELCO when the service has passed inspection.

12. Our service crews will make the final connections to your service.
Please Note: This may be 2 or 3 working days after we are notified of your final inspection.

Please Note: Failure to complete any of the above steps will cause a delay in getting your power turned on. Also, if CHELCO crews are sent to a job and all of the requirements have not been completed, a trip charge of up to $250 will apply. 


Powered by Touchstone Energy Cooperatives Logo
Co-op Connections Card logo Cooperative Action Network logo